1. We respect your privacy
(a) Fresh Idea Group Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.
(b) We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
(c) “Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
(d) You may contact us through our contact page or in writing at Smith St, Highgate WA 6003 for further information about this Privacy Policy.
2. What personal information is collected
(a) Fresh Idea Group Pty Ltd will, from time to time, receive and store personal information you submit through our domain, aged.care, provide to us directly or give to us in other forms.
(b) You may provide basic information such as your name, mobile number, address and email address to enable us to create or manage your account, send you information, provide updates and process a product or service request.
(c) We may collect additional information when you post a job, create a job alert, represent an organisation, request workforce services, provide feedback, communicate with our support team or otherwise use our services.
(d) We may also collect any other information you provide while interacting with us.
3. How we collect your personal information
(a) Fresh Idea Group Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, access our website, create an account, submit a form or engage in business activities with us. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
(b) By providing us with personal information, you consent to the supply of that information subject to this Privacy Policy.
4. How we use your personal information
(a) Fresh Idea Group Pty Ltd may use personal information collected from you to provide and improve our products and services, administer accounts, communicate with you and make you aware of relevant products, services and opportunities.
(b) Fresh Idea Group Pty Ltd will use personal information only for purposes you consent to or that are otherwise permitted by law. This may include to:
(i) provide products and services during the usual course of our business activities;
(ii) administer our business activities, accounts and organisation relationships;
(iii) manage, research and develop our products and services;
(iv) provide you with information about jobs, job alerts, staffing, resources or other services you request;
(v) communicate with you by telephone, email, SMS or mail; and
(vi) investigate complaints, misuse, security issues or service problems.
(c) We may disclose your personal information to comply with a legal requirement, including a law, regulation, court order, subpoena, warrant, legal proceeding or law-enforcement request.
(d) If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer, to the extent permitted by law, our user databases together with the personal and non-personal information contained in them.
5. Disclosure of your personal information
(a) Fresh Idea Group Pty Ltd may disclose your personal information to our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors where reasonably necessary for the purposes set out in this Privacy Policy.
(b) If we disclose your personal information to a third party, we will protect it in accordance with this Privacy Policy and applicable law.
(c) Information about third-party service providers supporting aged.care is available in our Subprocessor register.
6. Hosting and international data transfers
(a) Information we collect may be stored, processed in or transferred between parties or sites located outside Australia.
(b) The third-party providers supporting our hosting, security and communications may process information in the locations described in their own service and privacy documentation.
(c) Our Subprocessor register identifies the principal providers supporting aged.care and the information they may process.
(d) You acknowledge that personal information you intentionally submit for publication through our website or services may be available through the internet. We cannot prevent the use or misuse of publicly available information by others.
7. Security of your personal information
(a) Fresh Idea Group Pty Ltd is committed to ensuring that the information you provide is secure. We use physical, electronic and managerial procedures intended to safeguard information from misuse, interference, loss and unauthorised access, modification or disclosure.
(b) Where we use data processors to process personal information on our behalf, we take reasonable steps to use providers with appropriate technical and organisational safeguards.
(c) The transmission and exchange of information is carried out at your own risk. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Access to your personal information
(a) You may request details of personal information we hold about you in accordance with the Privacy Act 1988 (Cth). If you would like a copy of your information or believe it is inaccurate, out of date, incomplete, irrelevant or misleading, email hello@aged.care.
(b) We reserve the right to refuse access in circumstances permitted by the Privacy Act or another applicable law.
9. Privacy complaints
If you have a complaint about our privacy practices, email hello@aged.care or use our contact page. We take privacy complaints seriously and will respond after receiving written notice of the complaint.
10. Changes to this Privacy Policy
We may change this Privacy Policy in the future. Changes will take effect when the updated policy is published on our website. Please check this page from time to time for updates.
11. Website, cookies and third-party sites
(a) When you visit aged.care, we may collect technical information such as browser type, operating system, referring website, pages viewed and interaction data. This information may be used in aggregate to understand and improve the service.
(b) We may use cookies and similar technologies to maintain sessions, remember preferences, protect forms and understand website usage. You can adjust your browser settings to reject cookies, although doing so may prevent parts of the website from working correctly.
(c) Our domain may link to websites we do not own or control. Those links are provided for convenience and do not necessarily constitute endorsement. Fresh Idea Group Pty Ltd is not responsible for the privacy practices of third-party websites, and we encourage you to read their privacy policies.